Last Updated on March 20, 2018
Protecting your information is a priority of Chariot Transit Inc. ("Chariot"), a wholly-owned subsidiary of Ford Smart Mobility LLC, which is a wholly-owned subsidiary of Ford Motor Company. This Privacy Statement applies to Chariot Transit Inc., the chariot.com website, the Chariot Mobile Application ("Chariot App"), and Chariot services (collectively referenced herein as "Chariot", "site", "website" "App", "we" or "us"), and governs data collection by Chariot and usage by Chariot and its Affiliated Companies. Affiliated Companies is defined as the group of companies related by common control or ownership, and includes but is not limited to Ford Motor Company and Ford Smart Mobility, LLC. Chariot offers crowd-sourced shuttle and other mobility services that can be booked on its website or App. By using the Chariot website, App or services you consent to the data practices described in this statement.
Chariot may collect information you provide us such as your name, address, phone number and email address. If you purchase Chariot's products and services, Chariot collects billing and credit card information to complete the purchase transaction. This information may directly identify you and so we refer to it as personally identifiable information. Chariot may also collect information based on inputs you provide to Chariot such as route information including preferred routes and starting and ending points, and commuting frequency.
For job applicants, Chariot may collect additional information you provide such as your work history, references and other information you provide on your resume.
Please keep in mind that if you directly disclose information or personally sensitive data through Chariot's public message boards, this information may be collected and used by others.
Chariot automatically collects information related to site or App usage and it includes information such as pages and times visited and click through data. Chariot may use and share non-personal information for any purpose.
When you visit chariot.com or use the Chariot App, information about your computer or mobile device hardware and software may be automatically collected by Chariot. This information can include: your IP address, browser type, domain names, access times and referring website addresses. Chariot collects additional information from mobile devices specifically which may include the type/model of the mobile device viewing the site and the mobile device's service provider and operating system.
Chariot collects location information from the App. For example, if your mobile phone has the capability and the GPS feature on the mobile phone is turned on, you can utilize certain locator functionalities which may utilize GPS data to determine your location in order to fulfill your request.
To improve Chariot services, Chariot vehicles contain live video cameras. By using Chariot services you have no expectation of privacy when in a Chariot vehicle.
Chariot may use session and persistent "cookies," session logs, spotlight ads/web beacons/GIF/pixel tags, banner ads or links, and third-party click tracking analytics tools (such as Mixpanel and Google Analytics; these companies may also use such tools) to collect information about site visitors.
An explanation on collection methods and how they work is included in the Appendix titled Methods to Automatically Collect Information.
Chariot may provide you the opportunity to integrate with third-party social media sites, and it may track on an aggregate level things like the number of items "liked" on this site, or items on this site that you choose to share with a third-party social media site.
When you visit this site or use the App, analytics providers may collect information about your activity over time and across websites or Apps.
Because there is not yet a common understanding of how to interpret web browser-based "Do Not Track" ("DNT") signals other than cookies, Chariot does not currently respond to undefined "DNT" signals to its US websites and Apps.
Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some functions or services on Chariot sites.
See the Appendix titled Methods to Collect Information.
Chariot and its Affiliated Companies may use the information you provide us to inform you of products or services available from Chariot. Chariot may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. Chariot also uses the information to operate its website(s) and App and to provide you with great functionality and services, including location-based services, to allow you to control certain site or App features, fulfill requests you've made, personalize your experience, troubleshoot problems, develop new and improved products, services, and marketing strategies and research, to protect safety, property, privacy, and security, and/or to comply with legal requirements.
We may combine the information you provide with information we obtain about you from other data sources. You may choose not to provide certain personal information, but this may limit or prevent use of certain features including purchasing the service or creating an account.
Automatically collected information is used to compile aggregate and statistical data to help in website and App design and to: identify popular services, features and content; measure activity; provide customized content and advertising within the Chariot website or App that may be of interest to customers whose behavior indicates that they are interested in a particular subject area; make the user experience more customer friendly; and develop new and improved products, services and marketing. Automatically collected information may be combined with data collected by third parties on other sites and apps and across devices.
Chariot does not sell, rent or lease its personally identifiable customer lists (e.g., names and email addresses) to independent companies for their own use without providing you a choice. As a normal part of conducting business and offering products and services to its customers, Chariot may share information with its Affiliated Companies for any purpose, including but not limited to, for improving or developing products or services, marketing to you, and statistical analysis.
Chariot may, from time to time, contact you on behalf of external business partners with offers that may be of interest to you.
Chariot may share your personally identifiable information with service providers who perform services for Chariot such as to: help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such service providers are prohibited from using such information except to provide these services to Chariot, and they are required to maintain the confidentiality of your information.
Chariot uses third-party analytics providers that may collect information associated to device identifiers or cookie IDs, and site metrics may be shared with other Chariot websites, Apps, subsidiaries, Affiliated Companies, or third parties.
Chariot will disclose your information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Chariot or the site; (b) protect and defend the rights or property of Chariot; and, (c) act under exigent circumstances to protect the personal safety of users of Chariot, or the public.
Safeguarding your information is important to Chariot. While no systems, applications or websites are 100% secure, Chariot uses systems, policies and procedures to reasonably protect information from loss, misuse or alteration.
Vendors, contractors or partners who have access to your personally identifiable information in connection with providing services for Chariot are required to keep the information confidential. Vendors are not permitted to use this information for any other purpose than to carry out the services they are performing for Chariot.
Chariot does not knowingly collect personally identifiable information from children under the age of thirteen. If a child has provided Chariot with personally identifiable information a parent or guardian of that child may contact Chariot at the phone number, email or mailing address listed in the Contact Information and Contacting Chariot section below if they want this information deleted from its records. Chariot will then make reasonable efforts to delete the child's information from the database(s) that stores the information.
Chariot encourages you to review the privacy statements of websites and apps you choose to link to from Chariot so that you can understand how those websites collect, use and share your information. Chariot is not responsible for the privacy statements or other content on websites outside of the Chariot website or App.
Chariot respects your privacy and gives you an opportunity to opt-out of receiving marketing communications, such as commercial emails with promotions of our services or others' products and services. Users may opt-out of receiving marketing communications from Chariot by contacting it at firstname.lastname@example.org. You will continue to receive certain transactional communications, and if you request Chariot services, you will receive related communications.
Chariot welcomes your questions or comments regarding this Statement of Privacy. If you have questions or comments about this Statement of Privacy or Chariot privacy practices, or if you seek to have your information updated or corrected, please contact Chariot at:
450 Mission St
San Francisco, CA 94105
Phone: (844) 692-4274
Chariot will occasionally update this Statement of Privacy to reflect company and customer feedback. Chariot encourages you to periodically review this Statement to be informed of how Chariot is protecting your information. If Chariot updates this Statement, the new Statement will be posted to the website ten (10) days prior to the changes taking effect.
A "cookie" is a small text file that helps in many ways to make your visit to Chariot's website more enjoyable and meaningful to you. For example, cookies avoid you having to log in every time you come back to one of Chariot's websites. They also allow Chariot to tailor a website or advertisement to better match your interests and preferences. There are a couple different types of cookies.
A "session" cookie is stored only in your computer's working memory (RAM) and only lasts for your browsing session. When you close all your browser's windows, or when you shut down your computer, the session cookie disappears forever.
A "persistent" cookie is stored on your computer's hard drive until a specified date, which could be tomorrow, next week, or 10 years from now. Persistent cookies stay on your computer until either a) they expire, b) they are overwritten with newer cookies, or c) you manually remove them. Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some site functions or features.
This site may use third-party click tracking analytics tools (such as Mixpanel and Google Analytics) to capture clickthrough statistics. These parties may collect information about your use of the site and across different sites and mobile apps, and across devices over time.
Chariot may use spotlight ads/web beacons/GIF/pixel tags which are site instrumentation tools that help determine, for instance, whether a page has been viewed or not and, if so, how many times. Emails or electronic newsletters Chariot sends may use tools (e.g., pixel tags or web beacons) to gather email metrics and information to improve the reader's experience such as how many of the emails are opened, if they were printed or forwarded, the type of device (e.g., mobile or PC) from which they were opened, and the city, state, and county associated with the applicable IP address. In general, any electronic image viewed as part of a webpage, including an ad banner, can act as a web beacon.
This website may generate a "session log" when you visit Chariot's site. Chariot uses session logs to help determine how people travel through its site. In this way, Chariot can structure site pages so that the information most frequently visited is easier to find. By tracking page visits, Chariot can also determine if the information provided is being used. The only data gathered is the Internet Protocol (IP) address from which you came, the website that referred you, the pages you visited and the date and time of those visits.