Last Updated on January 29, 2018
Please read these terms ("Charter Terms") before accessing/using the charter service described on our site and in our app ("Charter Service").
By confirming our quote, booking a Charter and using the Charter Services, you agree to these Charter Terms. We suggest you keep a copy of these Charter Terms for your reference.
THESE CHARTER TERMS LIMIT OUR LIABILITY TO YOU FOR LOSS AND DAMAGE ARISING IN CONNECTION WITH YOUR USE OF OUR CHARTER SERVICE (See Our Liability to You section for detailed information).
YOU MAY HAVE TO PAY SPECIFIC ADDITIONAL CHARGES IN CERTAIN CIRCUMSTANCES (INCLUDING WHERE CHARGES RESULT FROM THE CONDUCT OF OTHER PASSENGERS ON YOUR BOOKING). (See Additional Charges section for more information)
All riders must be 18 years of age or older.
These Charter Terms together with the Website Terms and App Terms apply to use of the Website, the App and related Charter Services.
"Chariot", "we" or "us": means Chariot Transit U.K. Limited, a company registered in England and Wales (Registration no. 10594942) with registered address at Eagle Way, Warley, Brentwood, Essex, England, CM13 3BW.
If you have any questions or comments on our Charter Terms or generally, please visit the "Contact" section on our Website or the "Support" tab in our App.
You can request a quote for a Charter booking on our Website/App or by calling one of our concierge experts.
When requesting a quote or making a booking, please provide us with true and complete information about your journey to ensure your booking is as accurate as possible. Our quotes are calculated from the time and distance information you provide us about your journey. In certain circumstances, multiple driver may be required to facilitate your trip. Furthermore, if you are making a multi-day trip, your driver's reasonable overnight accommodation and meal costs will be included in the quote.
Please note if you obtain a quote through our online system, the online quote is not final and we may need to adjust it before it is confirmed.
You must pay the total amount on your quote before your booking is confirmed with us. Once paid, we will email you a booking confirmation with a summary of your Charter journey.
Chariot may charge you additional fees following completion of your Charter journey:
If either of the above circumstances arise, we will advise you of the additional fees before charging your payment card.
In order to make your booking, you will need to submit to us certain personal information such as your name, address, mobile phone number and age, number of passengers travelling as well as at least one valid payment method (either a credit card or accepted payment partner).
By using our Charter Service, you agree that you and your fellow passengers:
If you wish to make a complaint, please contact us using any of the methods set out in the "Contact" section of our Website or the "Support" tab on the App.
In the unlikely event that we are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, then you may refer your complaint to a certified Alternative Dispute Resolution Provider.
Or, you may be eligible to lodge your complaint on the EU Online Dispute Resolution platform which is available at https://ec.europa.eu/consumers/odr.
Delays: We are not responsible for delays outside of our control. If the arrival of our Charter at your designated pick-up is delayed by an event outside our control (such as a road traffic incident) we will contact you as soon as possible to let you know.
Unavailability: Charter bookings are subject to availability. Chariot may cancel a booking by giving you, at least 48 hours' notice where possible (which may include by email, phone or in-App instant messaging service). Where we have to cancel your booking because of availability issues, you will be entitled to a full refund.
Other complaint resolution: If our Charter Service did not meet your expectations, please contact us to discuss. If we cannot find a solution to your complaint, we may offer you a full or partial refund as a way of resolving the matter.
Any refunds made by us to you will be made to the original method of payment you used and will be processed within 14 days of us agreeing that you are entitled to a refund.
You may cancel your booking at any time. If you cancel your journey within 48 hours of the first scheduled pick up time or miss/do not show up to your booking, you will not be entitled to a refund.
We may cancel your booking immediately by notice (which may include by email, phone or in-App instant messaging service) if:
On cancellation of these Charter Terms for any reason you will no longer have any rights to use the Charter Service, although you may be entitled to a refund in certain circumstances. Please refer to the Delays, Unavailability and Other Complaint Resolution section above for detailed information on refunds.
Except as set out below, we will only be liable to you if any loss or damage you incur results from our failure to provide the Charter Service to you with reasonable care and skill and in accordance with information we provide to you about us or the Charter Service.
Nothing in these Charter Terms will limit or exclude our liability:
We will not be liable to you for failure to carry out our obligations in relation to the Services, where such failure is due to an event that is outside our control, which includes but is not limited to unforeseen traffic delays, fire, flood, storm, riot, strike, civil disturbance, war, nuclear accident or terrorist activity.
We are not liable to you for any losses that result from you using our Charter Service other than as a consumer (including any loss of profit, loss of business, business interruption, or loss of business opportunity).
Your booking and the rights contained in these Charter Terms are personal to you and you may not assign or transfer any rights granted to you to any other person.
If we allow you some extra time to meet your obligations under these Charter Terms or do not rely on some or all of our rights, this does not mean that we give up our ability to exercise any of these rights or any other rights, either at the time they become exercisable or in future.
If any part of these Charter Terms becomes invalid, illegal or unenforceable, this will not affect the validity of the remaining Charter Terms.
No person other than you or us may enforce any of these terms.
Notice in writing will include by electronic communications and the parties agree that all agreements, notices and other communications may be sent via email (or through the in-App instant messaging service). Any notice delivered via email will not be deemed delivered if the sending party is notified that the email address is invalid or that the email is queuing or otherwise may not have been received.
These Charter Terms (and any non-contractual obligations arising out of or in connection with them) are governed by the laws of England and Wales.
Any claim, dispute or matter of difference which may arise out of or in connection with these Charter Terms or the legal relationships created by them are subject to the exclusive jurisdiction of the courts of England and Wales.