Last Updated on January 29, 2018
Please read these terms ("Terms of Service") before clicking "agree" on the registration page (or any update email or notification) or accessing/using the commuter and enterprise services described on our site and in our app ("Services"). By clicking "agree", submitting your registration form and using the Services, you agree to these Terms of Service. We suggest you keep a copy of these Terms of Service for your reference.
THESE TERMS OF SERVICE LIMIT OUR LIABILITY TO YOU FOR LOSS AND DAMAGE ARISING IN CONNECTION WITH YOUR MEMBERSHIP WITH CHARIOT (See the "Our Liability to You" section below for detailed information).
All riders should be 18 years of age or older.
These Terms of Service together with the Rider Terms and Conditions, Website Terms and App Terms apply to use of the Website, the App and related Chariot Services.
We may change or update these Terms of Service if we believe it is reasonably necessary to do so (including for security, legal or regulatory reasons). We will try to give you notice of changes in advance of any changes taking effect (and may do so by email to any current registered email address we hold for you, with a pop-up notice on the Chariot Website and/or the Chariot App and/or any other means we think is appropriate). Your continued use of the Services will constitute your acceptance of any new or amended terms, but in some circumstances, we may ask you to accept the changes before continuing to use our Services. Of course, you can choose to end your agreement with us at any time.
"Chariot", "we" or "us": means Chariot Transit U.K. Limited, a company registered in England and Wales (Registration no. 10594942) with registered address at 1/447 Eagle Way, Warley, Brentwood, Essex, England, CM13 3BW.
You can sign up to use our Services by completing the registration form on our Website or in our App.
Once you have completed the registration form you may access your personal account ("Account") by logging in to the Website or App and going to the Log In section.
Your Account allows you to access our Services, including (but not limited to): purchasing credits and/or passes to travel with us, pre-booking seats on journeys and accessing your mobile boarding ticket.
Chariot does not warrant or guarantee that the Account will always be available to access by you. Chariot may suspend, remove and/or change the functions available on the Account at any time. Wherever possible, Chariot will give you advanced notice before such changes to the Account take effect.
Your Account login is personal to you and you must keep it confidential and not permit another person to use it. You are responsible for all actions (including unauthorized actions, provided they are not through a fault of ours) conducted using your login details.
If you become aware of any unauthorized use of your password, we recommend that you change your password immediately by going to "Log In" or contact us by emailing firstname.lastname@example.org, or by calling 0808 178 8757 or using our Website/in-App instant messaging service.
In order to open your Account, you will need to submit to us certain personal information such as your name and email address, and at least one valid payment method (either a credit card or accepted payment partner).
Your Account, the Website and App are all provided to you by Chariot free of charge. However, Chariot does charge for each journey and other transportation services booked through your Account. Credits and passes must be purchased before you can book a journey and travel with us.
The rates that apply to your journey can be found on the Website or in the App before you book your journey. These rates are calculated depending on your journey distance and time of travel and may be changed from time to time. Please ensure that you check the current rates for each journey, before booking your seat.
Please note that Chariot uses a third-party provider to process payments made by you on the App.
Commuting Hours: Our journeys are only available for travel during commuting hours. Detailed information on our routes and journey timetables can be found here. Booking a journey that starts/picks you up in peak commuting hours may incur increased charges.
Holidays: Our routes may be suspended or reduced on the following public holidays: New Year's Day, Good Friday and Easter Monday, Early May Bank Holiday, Spring Bank Holiday, Summer Bank Holiday, Christmas Day and Boxing Day.
By using our Services, you agree that you:
In the unlikely event that we are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, then you may refer your complaint to a certified Alternative Dispute Resolution Provider, like London TravelWatch.
Or, you may be eligible to lodge your complaint on the EU Online Dispute Resolution platform which is available at.
Changing your mind: If you purchase a weekly or monthly Chariot pass and change your mind within 72 hours of your purchase, let us know and we will refund you using the original payment method you used (please note: your refund will be reduced on a pro-rata basis to account for your use of the pass). We cannot refund credits at this time if you change your mind.
Other refunds: You can request a refund if our Service did not meet your expectations. For example, if the Chariot Vehicle did not arrive at your designated pick-up location. If you wish to travel again with us, you can choose to have a refund in the form of a Chariot credit. Please contact us at email@example.com, 0808 178 8757 or using our Website/in-App instant messaging service with any questions or refund requests.
Unless you choose to take Chariot credit, any refunds made by us to you will be made to the original method of payment you used and will be processed within 14 days of us agreeing that you are entitled to a refund.
Delays: We are not responsible for delays outside of our control. If our Services are delayed by an event outside our control (such as a road traffic incident) we will contact you as soon as possible to let you know through the App and will take steps to minimise the effect of the delay (for example, by taking an alternative Route).
You may cancel your journey up until the time that your booked vehicle is within 40 metres of your pick-up location (after which you will be charged credits for that journey).
You may cancel and delete your Account at any time, by emailing firstname.lastname@example.org or calling us on 0808 178 8757.
We may cancel or suspend your Account for any reason by giving at least 30 days' notice (which may include by email, phone or in-App instant messaging service). In this case, if we cancel your Account, any outstanding passes will be refunded to you using the original payment method you used (please note: your refund will be reduced on a pro-rata basis to account for your use of the passes to date).
We may cancel or suspend your Account (including any reserved journeys) immediately by notice (which may include by email, phone or in-App instant messaging service) if:
On cancellation of your Account/these Terms of Service for any reason:
Except as set out below, we will only be liable to you if any loss or damage you incur results from our failure to provide the Services to you with reasonable care and skill and in accordance with information we provide to you about us or the Services.
Nothing in these Terms of Service will limit or exclude our liability:
We will not be liable to you for failure to carry out our obligations in relation to the Services, where such failure is due to an event that is outside our control, which includes but is not limited to unforeseen traffic delays, fire, flood, storm, riot, strike, civil disturbance, war, nuclear accident or terrorist activity.
While we will try to control the behaviour of other passengers travelling on a Chariot journey, we will not be liable to you for the actions of other Chariot passengers while you are using our Services.
We are not liable to you for any losses that result from you using our Services other than as a consumer (including any loss of profit, loss of business, business interruption, or loss of business opportunity).
Your Account and the rights contained in these Terms of Service are personal to you and you may not assign or transfer any rights granted to you to any other person.
If we allow you some extra time to meet your obligations under these Terms of Service or do not rely on some or all of our rights, this does not mean that we give up our ability to exercise any of these rights or any other rights, either at the time they become exercisable or in future.
If any part of these Terms of Service becomes invalid, illegal or unenforceable, this will not affect the validity of the remaining Terms of Service.
No person other than you or us may enforce any of these terms.
Notice in writing will include by electronic communications and the parties agree that all agreements, notices and other communications may be sent via email or through the in-App instant messaging service. Any notice delivered via email will not be deemed delivered if the sending party is notified that the email address is invalid or that the email is queuing or otherwise may not have been received.
These Terms of Service (and any non-contractual obligations arising out of or in connection with them) are governed by the laws of England and Wales. Any claim, dispute or matter of difference which may arise out of or in connection with these Terms of Service or the legal relationships created by them can be dealt with by an English or Welsh court.