Last Updated on January 29, 2018
The following Rider Terms and Conditions apply to riders at all times when travelling on our Chariot services. These Rider Terms and Conditions are in addition to the relevant Chariot service terms applicable to your journey, such as the Commuter Terms of Service which you should also familiarise yourself with.
The following items are strictly prohibited on any Chariot Shuttle:
The law requires that all Chariot vehicles are smoke-free. All Chariots are entirely non-smoking and smoking (including of e-cigarettes) is strictly prohibited.
No alcohol may be consumed on any Chariot Shuttle.
Small animals may be allowed on board Chariot if they are kept in a suitable carrier that is held on the rider's lap. Unfortunately, Chariot does not allow large animals that do not fit in a carrier on the rider's lap to board Chariot Shuttles. However, please see the next section in relation to assistance dogs.
When bringing animals on board, please be courteous to your fellow riders as some may be allergic or uncomfortable around animals. Riders are responsible for the care and supervision of their animal.
Chariot reserves the right to refuse service to riders or ask a rider (and their accompanying animal) to disembark if their animal is a cause for safety, hygiene, health or comfort concerns or in any way that may be regarded as threatening to Chariot staff or other passengers.
Chariot welcomes all assistance dogs on-board its vehicles. Where possible, large assistance dogs should remain on the floor of the vehicle, while smaller assistance dogs may be kept in the rider's lap.
If you have any questions about the specifics of Chariot's assistance animal policy, please contact our Team through the Website chat, the "I want to speak with a Chariot Team Member" option available in the App's Support menu, by emailing at firstname.lastname@example.org or by calling 0808 178 8757.
Chariot welcomes all passengers, including those who use wheelchairs and other mobility aids. If a wheelchair accessible vehicle will be required, please contact our Team through the Website chat, the "I want to speak with a Chariot Team Member" option available in the App's Support menu, by emailing at email@example.com or by calling 0808 178 8757 to make arrangements for your request.
Our drivers can provide assistance on boarding and disembarking the Chariot Shuttle if requested.
Riders may bring hand luggage on-board Chariot Shuttles. All luggage or items brought on-board must follow these requirements:
Chariot and its drivers reserve the right to deny loading of any luggage or items reasonably deemed to be a hazard to safe operation of the vehicle, or that could cause discomfort to other riders.
Please refrain from activity that could cause discomfort for fellow passengers whilst on board a Chariot. This includes not playing loud music or eating hot/pungent food whilst on board.